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    Our team are ready to take your instructions.

    All we need is:
    1) A copy of your booking confirmation;
    2) The provider’s correspondence notifying you that the holiday or flight had been cancelled;
    3) Any correspondence they may have sent to you about a refund.

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In light of the COVID-19 pandemic, flight and holiday bookings have been cancelled on a widescale. Under law, flight and holiday providers are required to return the sums paid to you within a set period of time in the absence of an alternative arrangement being reached.

However, this hasn’t been the case of late and requests for refunds have been frustrated by providers diverting customers to call centres with reduced staff resulting in long wait times and, often, no ability to speak to anybody.

We are able to assist you in the recovery of these sums by issuing a claim with the County Court on your behalf for a competitive fee ranging between £120 - £250 inclusive of VAT in addition to the requisite court fee (which varies depending on the amount owed to you as detailed here).

In most circumstances, we find that the provider makes payment following receipt of the claim, without submitting any defence, and that the claim having been issued is sufficient for them to expedite payment.

In the highly unlikely event that a claim is defended, then we can continue to assist you in this regard although further fees would be payable. No such fees would be applied without us first discussing the matter with you and the best manner in which to proceed.